Premiers Clics / Smartphone & Tablet / Smartphone Problems
Smartphone Problems : Common Issues & Troubleshooting Guide
Solve Common Phone Problems
In this section, you’ll find tutorials to help you troubleshoot and use your smartphone more easily. Whether you have an Android phone or an iPhone, these step-by-step guides cover the most common tasks and issues users encounter. Follow the instructions to quickly solve everyday phone problems. Explore our smartphone and tablet tutorials to learn how to use your device with confidence. New to technology? Our free online computer courses help beginners master essential computer and digital skills step by step.
Battery / Charging
1. My phone battery drains very fast
2. My phone is not charging anymore
3. Why is my phone overheating?
4. My phone keeps turning off by itsel
5. Improve battery life
🐌 Slow / Bugs
6. My phone is very slow
7. My phone keeps freezing
8. My phone is stuck / frozen
9. Apps keep crashing
10. My phone restarts by itself
📶 Network / Internet
11. I have no internet on my phone
12. WiFi is not working on my phone
13. I can’t make phone calls
14. I don’t receive calls anymore
15. I can’t receiving text messages
Other Phone Procedures
1. Reset phone settings (Android & iPhone)
2. Reset phone (Android & iPhone)
3. Fix a faulty touchscreen
📷 Camera / Photos
16. My camera is not working
17. My photos disappeared
18. I can’t send photos
19. My phone won’t take pictures
20. I can’t find my photos
🔊 Sound / Microphone
21. I can’t hear anything on my phone
22. The sound is very low
23. My microphone is not working
24. People can’t hear me during calls
25. I have no sound on videos
🧠 Storage / Memory
26. My phone says storage full
27. I have no more space on my phone
28. My phone storage is full
29. How to free up space on my phone
30. My phone won’t install apps
Computer Skills
Free Computer Tutorials by Premiers Clics : learn to use Windows, the Internet and Email.
My phone is not charging
What should you do if your phone no longer charges?
My battery is draining quickly
How to improve your phone battery life if your battery is draining quiclky.
My phone is overheating
View WiFi password on an Android Phone
Read this guide to find your WiFi password on your smartphone.
My sound is low
Your phone volume is too low ? check this troubleshooting guide.
No internet on my phone
Adjust mobile's volume
I can't make calls
Check this tips if you can't make calls anymore.
People can't hear me
Can’t people hear you on the phone? Here are the main causes of this problem.
I can't receiving text messages
A troubleshooting tutorial if you ever do not receive or no longer receive messages (SMS).
Phone or Tablet Touchscreen not working
Read 10 fixes for a touchscreen phone issue. A troubleshooting guide for Android, iPhone or iPad.
Reset Phone Settings
How to reset the settings on an Android or iPhone.
Reset Phone
How to safely factory reset an Android or an iPhone (with photos and videos backup).
My phone restarts by itself
Why does your phone restart by itself and how to fix it.
📱 Phone & Tablet Tutorials
We also offer lessons and practical guides for smartphones and tablets. You’ll learn how to:
Thibaut MATHIEU
Editor of Premiers Clics
Editor and writer of Premiers Clics, and author of the book “Je me mets à l'informatique” (only avalaible in french), I share all my computer knowledge to help you learn, using the Premiers Clics's computer basics for beginners and seniors. I also offer tutorials to learn how to use a smartphone.
Also the manager of a computer support and repair company, I fully understand your needs in computer training and assistance. Every day, I answer my clients’ questions about their computers, phones, or tablets.
This experience has given me extensive knowledge in consumer digital technology, allowing me to separate fact from fiction in device protection, identify the most common user mistakes, and provide numerous tips to make the best use of PCs, smartphones, and tablets.
Learn IT Skills (Computer & Phone), with Step-by-Step Courses and Tutorials
Premiers Clics offers free online computer courses and easy-to-follow tutorials for beginners and seniors. Learn how to use your Windows PC, Mac, Android phone, iPhone, or tablet with clear step-by-step instructions, detailed screenshots, and practical tips. From Windows basics and email to smartphone settings and everyday tech problems, our guides make learning technology simple for everyone.
Whether you live in California, Florida, Texas, New York, elsewhere in the USA, or anywhere else in the world, you can learn essential computer skills for free. All you need is a Windows PC and an internet connection. Every beginner-friendly computer course is available online with no registration required.
Today, basic computer skills are essential. Everyday tasks such as sending emails, shopping online, paying bills, accessing healthcare services, printing documents, and staying connected with family - see the complete WhatsApp Guide - all require confidence with technology. Yet most computers and smartphones no longer include easy-to-follow user manuals, leaving many people to figure everything out on their own. If you've ever struggled to find a setting, connect to Wi-Fi, install an app, or solve a technical problem, you're not alone.
Our beginner-friendly tutorials help you learn at your own pace with clear explanations, real-world examples, and practical advice. You'll learn how to use Windows, Android, iPhone, and tablets with confidence, send emails and attachments, browse the internet safely, copy and paste files and text, create folders and organize documents, connect a Wi-Fi printer, protect your devices from viruses and online scams, change phone and computer settings, scan documents, install apps, and troubleshoot common problems.
Whether you're discovering technology for the first time, helping a parent or grandparent, or simply improving your digital skills, you'll find hundreds of practical tutorials designed to make computers and smartphones easier to use every day.
About Premiers Clics
Premiers Clics offers online computer courses for beginners and for people who want to deepen their knowledge. Some of the courses available on the site can be accessed for free. A paid subscription unlocks full access to all the computer courses.