Welcome to Premiers Clics !
Smartphone Problems: Common Issues & Troubleshooting Guide
Solve Common Phone Problems
In this section, you’ll find all the tutorials to help you troubleshoot your phone. The main issues encountered when using a phone are covered!
Premiers Clics offers free online computer courses for beginners and seniors, as well as lessons to learn how to set up and use a smartphone or a tablet.
📱 Mobile & Tablet Tutorials
We also offer lessons and practical guides for smartphones and tablets. You’ll learn how to:
Set up your device
- Send a photo with text message
- Adjust the volume of my phone
- Open settings
- Free up storage space
Install and use useful apps
- How to connect a Bluetooth speaker ?
Transfer photos
- Transfer contacts to new phone
- How to see my Google photos ?
- My phone is plugged but not charging
These lessons are ideal for users of Android smartphones and tablets.
Why Learn Computer Skills Today?
Computers, tablets, and smartphones are everywhere. Today, many tasks — whether personal, social, or administrative — require basic digital skills. From sending emails to browsing the internet, there’s no reason to feel left behind. Learning these skills brings confidence, independence, and connection with family and friends.
Knowing how to set up, adjust, and use your computer, smartphone, or even your tablet is more than necessary. At a time when all user manuals are available online, many people are not comfortable with these new technologies, which require being self-taught to learn how they work.
On Premiers Clics, you will find all the resources you need to learn at your own pace how to use these new technologies: how to copy and paste, create folders, connect a Wi-Fi printer, protect your PC, send emails and attachments, use the internet, as well as how to set up a smartphone or a tablet, change the screen sleep timeout, scan documents… and much more!
Learning to Troubleshoot My Phone and Tablet
Smartphones and tablets now play a central role in our daily lives. They not only allow us to make calls, but also to send messages, share photos, browse the Internet, check emails, use useful apps, manage accounts, complete online administrative tasks, book medical appointments, video chat with loved ones, or enjoy entertainment such as games, music, videos, and reading.
These mobile devices have become truly versatile tools, essential for staying connected, informed, and independent. Yet, despite their obvious usefulness, they remain difficult to understand for many people—especially beginners, seniors, adults less familiar with technology, or anyone who has just acquired their first smartphone or tablet. The reality is simple: when you buy a new phone or tablet, no user manual is provided. That’s why Premiers Clics offers everything you need to learn how to use a phone, as well as a computer (online computer courses for seniors and beginners).
This section is dedicated to solving the main problems encountered on phones and tablets. To make the most of your device, you can also explore courses and tutorials on how to use a phone effectively.
My phone is not charging
What should you do if your phone no longer charges?
No internet on my phone
Send emails and attachments
How to send emails and attachments. Example with Gmail.
Adjust mobile’s volume
Access Netflix
Contact Vinted
How to contact Vinted Customer Service.
Change Wallpaper
How to change the Windows Wallpaper. Windows Course
Recover deleted files
How to recover deleted files in the Windows Recycle Bin.
Solve internet issues
How to fix the main internet connections issues. Main troubleshooting steps.
I can’t make calls
Check this tips if you can’t make calls anymore.
My phone restarts by itself
Why does your phone restart by itself and how to fix it.
Change Google Chrome Homepage
Send a photo with text message
Netflix VPN
How to use a VPN for Netflix.
Free up space
Connect a wifi printer
How connect a printer to your wifi network and how install it in Windows.
View Google browsing
How to check your Google browsing in Chrome, Edge or Firefox.
Create an email account (Gmail)
How to create a Gmail account to send and receive emails.
Delete browsing personal data
How to delete cookies, history and other personal data in Chrome or Edge.
🧩 Who This Is For
This site is designed for:
✔ Absolute beginners
✔ Seniors
✔ People who feel overwhelmed by technology
✔ Anyone who wants to gain digital confidence
My courses are friendly, clear, and easy to follow, even if you’ve never touched a computer before.
📱Mobile & Tablet Issues :
🔋 Battery / Charging
1. My phone battery drains very fast
2. My phone is not charging anymore
3. Why is my phone overheating?
4. My phone keeps turning off by itsel
5. My battery drains quickly for no reason
🐌 Slow / Bugs
6. My phone is very slow
7. My phone keeps freezing
8. My phone is stuck / frozen
9. Apps keep crashing
10. My phone restarts by itself
📶 Network / Internet
11. I have no internet on my phone
12. WiFi is not working on my phone
13. I can’t make phone calls
14. I don’t receive calls anymore
15. I can’t send text messages
📷 Camera / Photos
16. My camera is not working
17. My photos disappeared
18. I can’t send photos
19. My phone won’t take pictures
20. I can’t find my photos
🔊 Sound / Microphone
21. I can’t hear anything on my phone
22. The sound is very low
23. My microphone is not working
24. People can’t hear me during calls
25. I have no sound on videos
🧠 Storage / Memory
26. My phone says storage full
27. I have no more space on my phone
28. My phone storage is full
29. How to free up space on my phone
30. My phone won’t install apps
Create desktop shorcuts
How to create shortcuts on the desktop.
Change desktop background
How to change the Windows desktop background. Free online Windows Course.
Protect my computer using a password
How protect my computer with a password or a PIN code.
Make file and folder icons bigger
How to change the size of files and folders icons.
Increase display size
Take a Screenshot
See how taking a screenshot in Windows
Compress ZiP File
Learn how to compress and compress ZIP Files.
Decompress ZiP File
Learn how to compress and compress ZIP Files.
Create folders
Learn how to create and organize folders in Windows.
Empty Recycle Bin
How to empty the Windows Recycle Bin to permanently delete my files and folders.
Increase display size
Connect Bluetooth speakers to phone
How connect a BT device like a speaker to your phone.
View download history
How to view the browser download history in Google.
Thibaut MATHIEU
Editor of Premiers Clics
Editor and writer of Premiers Clics, and author of the book “Je me mets à l’informatique” (only avalaible in french), I share all my computer knowledge to help you learn, using the Premiers Clics computer courses.
Also the manager of a computer support and repair company, I fully understand your needs in computer training and assistance. Every day, I answer my clients’ questions about their computers, phones, or tablets.
This experience has given me extensive knowledge in consumer digital technology, allowing me to separate fact from fiction in device protection, identify the most common user mistakes, and provide numerous tips to make the best use of PCs, smartphones, and tablets.
About Premiers Clics
Premiers Clics offers online computer courses for beginners and for people who want to deepen their knowledge. Some of the courses available on the site can be accessed for free. A paid subscription unlocks full access to all the computer courses.