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🔹 How to Find Your Wi-Fi Password – Telstra Modems & Routers

1. Check the label on your Telstra modem

Most Telstra modems (Smart Modem Gen 1, Gen 2, Gen 3, etc.) have a sticker on the back or bottom showing:

• Wi-Fi Network Name (SSID)

• Wi-Fi Password (also called Wireless Key or Network Key)

👉 This is often the fastest way to find your password.
You may want to write it down and keep it somewhere safe.

2. Use the My Telstra App or Telstra website

The My Telstra app (available on iPhone and Android) or the Telstra website allows you to:

• View your Wi-Fi password

• Change your Wi-Fi password

• Manage connected devices

This method is very useful if the label on the modem is missing or hard to read.

3. Telstra modems with a display

Some Telstra Smart Modems have indicator lights or on-screen information.
Depending on the model, you may be able to access Wi-Fi details through the modem settings page.

4. Find the password on a device already connected

If one of your devices is already connected to the Wi-Fi, you can view the saved password.

On Windows

• Open Settings → Network & Internet → Wi-Fi

• Open Network properties

• View the saved password

On Mac

• Open Keychain Access

• Find your Wi-Fi network

• Show password

On iPhone / iPad

• Go to Settings → Wi-Fi

• Tap the (i) next to your network

• View password (requires Face ID / Touch ID)

On Android

• Go to Settings → Network & Internet → Wi-Fi

• Select Saved networks

• Share or view password

5. Reset your Telstra modem (last solution)

If you cannot find the password:

• Press and hold the reset button on the back of the modem for about 10 seconds

• The modem will reset to factory settings

• A new Wi-Fi password will be created

⚠️ Important: All devices will need to reconnect using the new password.

 Summary

1. Check the label on your Telstra modem
2. Use the My Telstra app or website
3. Check modem display or settings
4. Look on a device already connected
5. Reset the modem if necessary