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1. Check the label on your Virgin Media Hub (recommended)

Most Virgin Media Hubs have a sticker on the back or bottom.

Look for:

• Wi-Fi Network Name (SSID)

• Wi-Fi Password

➡️ This is the fastest solution.
Tip: write the password down and keep it somewhere safe.

2. Use the Virgin Media Connect app

Virgin Media offers the Virgin Media Connect app (Android & iPhone).

With this app, you can:

• View your Wi-Fi password

• Change your Wi-Fi name or password

• Check your Wi-Fi connection

This is very useful if the Hub label is hard to read.

3. Find the password on a device already connected

If one device is already connected to Wi-Fi, you can view the saved password.

On Windows

• Open Settings

• Go to Network & Internet → Wi-Fi

• Open Network properties

• Show the saved password

On Mac

• Open Keychain Access

• Search for your Wi-Fi network

• Click Show password

On iPhone / iPad

• Go to Settings → Wi-Fi

• Tap your network name

• Tap Password
  (Face ID or Touch ID required)

On Android

• Go to Settings → Network & Internet → Wi-Fi

• Open Saved networks

• View or share the password

4. Reset your Virgin Media Hub (last solution)

If you cannot find the password:

• Use a paperclip to press the Reset hole on the Hub

• Hold for about 10 seconds

• The Hub will restart with a new Wi-Fi password

⚠️ All devices will need to reconnect using the new password.

Summary – Quick checklist

1. Check the sticker on the Virgin Media Hub
2. Use the Virgin Media Connect app
3. Check a device already connected
4. Reset the Hub if necessary